Accepted Methods of Payment
We accept Visa, Mastercard, Discover, American Express, and PayPal for all orders. You may also pay with a cashier’s check, money order, or personal check made payable to error (see below for contact information). If paying by check or money order, please note that it will be deposited, and once cleared, your items will be shipped. Make sure to include the item name, item number, quantities, and all shipping address details (must be a physical address; we cannot ship to a PO Box—see below for details). All payments must be in U.S. currency and from a U.S. bank account. Once payment is received and has cleared, your order will be shipped, and tracking will be emailed to you.
Shipping Information
All orders are shipped within 1-2 business days from the date of purchase, excluding weekends and holidays. Most ground shipments are received within 5-7 business days via FedEx, UPS, or USPS (as determined by error). Once your items have been shipped, tracking will be emailed to you. Please note that all orders must have a physical or confirmed APO address; we cannot ship to a PO Box, and shipments must be within the United States. For Alaska, Hawaii, and Canada, please contact us to confirm shipping options.
During peak camping seasons, we will always do our best to keep up with the demand for shipping our quality products in a timely manner. In the event your item is placed on backorder, you will be notified right away with an ETA, and your item will be shipped promptly upon availability.
Calculating Shipping Cost Before Purchase
You can find out how much shipping will be while adding items to your cart by clicking the Checkout button. Enter your shipping address and choose a shipping method, then click Continue to see the shipping costs. You will always be able to see the shipping costs before you are asked for credit card information. If you have any questions regarding the shipment of your item, please contact us at error.
Confirm Item Availability for 1, 2, or 3-Day Shipping
If you want to use expedited shipping options, contact us for item availability and shipping costs. Normal business hours are Monday to Friday, 9 AM to 6 PM, and Saturday, 10 AM to 4 PM (EST). If you reach us after hours, please leave a detailed message including your name, phone number, item name, item number, and shipping address, or you can email the information to us. It is our goal to provide the best customer service possible, so we continually check for messages even after hours and during holidays. Please know we will get back to you as quickly as possible with the information you have requested.
Free shipping only applies to the U.S. lower 48 states and does not include Hawaii, Alaska, or APOs.
Damaged or Defective Items
What if my purchase arrives damaged or defective?
If your item is damaged or defective when you receive it, contact us at error within 24 business hours. If damaged upon receipt, please email pictures of the item in the packaging as received and also removed from the packaging so we can see the complete damage. If found to be defective after opening, contact us immediately by email with pictures of the defective area close up so we can see it clearly, along with a far-off view to determine the location on the item. A representative will respond within 24 business hours with direction on how to proceed.
Please do not return items without a Return Merchandise Authorization number (RMA#) and return instructions. All items must have an RMA# to be accepted for warranty and must be complete in original factory packaging. Our suppliers uphold the highest standards of quality control, and all our products are warranted by the manufacturers. All product replacements or repairs will be done at the discretion of error.