Returns Policy
Return of Damaged Item Without a Replacement:
If the customer chooses not to receive a replacement or exchange for a damaged item, the above guidelines still apply. The customer is responsible for shipping the item back at their own expense (please insure; if lost or further damaged, there will be no refund). After the item has been received and inspected, a refund will be issued less a 3% credit card processing fee.
If You Wish to Return an Item That Is Not a Warranty:
Please send an email request to error. We will respond to your return request within 3 business days. You will be issued an RMA # and instructions for returning your item. All returns require a Return Merchandise Authorization number. Items received without an RMA number will not be accepted. The customer is responsible for all return shipping charges, and it is recommended that the item be insured for the purchased price (if lost or damaged in return shipping, no refund will be given). The item must be returned in its original packaging and in NEW, resalable condition as when it was shipped to you. All original materials, instructions, and packing must be intact.
Once the item has been received and inspected, we will issue a refund for the purchase price, less shipping expenses, credit card processing fees of 3%, and a restocking fee of 15%, within 7 business days. This policy applies to all products, including items that are featured with free shipping promotions. Items purchased originally with free shipping will have standard ground shipping fees deducted from the refund.
Back Orders Policy
Please know that during peak camping seasons, we will always do our best to keep up with the demand for shipping our quality products in a timely manner. In the event your item is placed on back order, you will be notified right away with an ETA, and your item will be shipped promptly upon availability. If your item is back ordered, you may choose another item, and the difference will be charged or credited to your method of payment, or you may also request a full refund.
Cancellation Policy
If the buyer chooses to cancel their order before it has shipped, there will be a 3% credit card processing fee withheld from the refund. If the buyer cancels the order after the item has already been shipped, there will be a 3% credit card processing fee, a 15% restocking fee, and shipping costs withheld from their refund.
No refunds or exchanges will be granted after the item has been used, with the exception of warranty issues (which require an RMA #; please see the defective section above). No refunds or exchanges will be issued after 30 days of the item being shipped, with the exception of a manufacturer’s warranty claim (please see the defective section above).
If a customer changes their mind about the order after it has been shipped and refuses delivery, ALL shipping charges plus a 15% restocking fee may be deducted from their refund. This policy applies to all products, including items that are promoted as free shipping.
Privacy Statement
All information entered while processing your order is only used for the purpose of the order itself. Your information will not be shared or sold to any other company for any other use. However, you will receive email notifications of sales and specials on occasion from error, but you may choose to unsubscribe at any time by contacting us. Also, be assured that our credit card processor is completely secure, and your information is not at risk.
Terms of Use Statement
You understand and agree that the owners of this site shall not be liable for any direct, indirect, incidental, consequential, or exemplary damages, including but not limited to damages for loss of profits, data, or other intangible losses (even if the owners of this site have been advised of the possibility of such damages), resulting from the use or the inability to use the product(s) and/or service(s) or any misuse of the product(s) and/or service(s) in a manner not in accordance with their intended use. We can be reached via e-mail at error.
Feel free to replace the placeholders like error and error with the appropriate information for your shop! If you need any more modifications or additional sections, just let me know!